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Shopping Information & FAQ
|Standard UK 2nd Class Post £2.40||Royal Mail||Normally 3-5 working days from dispatch|
|UK Special Delivery £8.50||Royal Mail||Parcel arrives day after posting - most parcels will be posted within 2 working days if in stock|
|UK Recorded Delivery £5.00||Royal Mail||Normally 2 - 5 working days from dispatch|
|Europe (EU States) International Signed For and Tracked £11.00||Royal Mail||Normally 4 - 5 working days from dispatch|
|Rest of the world International signed for £14.50||Royal Mail||Normally 5 - 10 working days|
We accept major credit and debit cards or you may pay over the phone on 0845 602 2231
Our full terms and conditions can be viewed here
Here are some useful faqs and help about Pandoraschoice vintage lingerie and retro lingerie shop about shopping with us. If yo need further help please call or email us as per our contact details on the left hand side of the page.
Question 'Is your site secure?'
Answer 'Yes, our payment pages are fully encrypted with 128 bit encrption when you reach these pages on the address bar you will see 'https://.....' Https means hyper text transfer protocol secure. You will also see if you are using Internet expolorer 7 that there is a gold padlock next to the address this also means that it is secure.'
Question 'Do you keep copies of payment card details?'
Answer 'No these are taken by Secure Trading a secure third party payment provider they in turn pass all payments to Nat West Streamline for payment.'
Question ' Do you charge customers before goods are sent out'
Answer ' Yes you transaction is cleared automatically by Secure Trading normally within 24-48 hrs after the transaction is made depending on the time / day of the transaction.
Question 'If you can't fulfill a complete order will you charge the full order amount?'
Answer 'As the funds are taken automatically, we will only charge for goods that have been dispatched and we will notify you of any delays in obtaining items in an order.If the item cannot be fulfilled the balance will be refunded.
Question 'If an item does not fit will you exchange / give a refund?
Answer ' Yes we will do whichever you prefer please refer to our full terms and conditions'
Question 'Can I cancel an order?'
Answer 'Yes you have 7 days to cancel an order unconditionally -
Question 'If I have to send an item back will Pandoraschoice pay the postage'.
Answer We will refund the cost of the goods having deducted the cost of shipping the goods
Question 'If I am on holiday or away and can't return goods within 21 days of receipt will you still refund / exchange?
Answer 'We will do either provided the request is in writing prior to the expiry of the 21 day return deadline'
Question 'What if I buy a present for someone that does not fit at Christmas can I get a refund?'
Answer 'Yes for Christmas gifts bought from beginning of October onwards may be returned up to February 5th'
Question ' I am really not happy using my cards on the internet but I really want to buy something from your site can I pay by another means?'
Answer ' Yes you can pay over the phone - we take the payment over the phone and put it straight into the card terminal whilst you are on the phone we take no record of your card details. Or you can send a cheque but the goods will not be dispatched until the cheque has cleared.Or alternatively you can pay using Paypal
IF YOUR ORDER IS URGENT PLEASE CALL OR EMAIL US AT pandorasordersATgmail.com