Terms and Conditions for Pandoraschoice vintage and retro lingerie shop 

We follow the Distance Selling Regulations. If you have any query about our terms and conditions then please telephone us using the number at the top of the page or email us using the email link on the page or the contact us page.

We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund. We will refund the cost of the goods having deducted the cost of shipping the goods. Items that are made to order to the customers specifications or personalised are non returnable

DO NOT SEND ANY CARD PAYMENT INFORMATION USING EMAIL, INSTANT MESSAGING OR ANY OTHER INSECURE MEANS

Order Notification

You should receive an automatic response to your order. However, Email is not always reliable because of Spam Filters and email clients that may filter mail. If you do not receive an order confirmation please call us on 01189614711 or email us using the email link on the contact us page.

Order Cancellation

If you wish to cancel an order you may do so unconditionally. Under the Distance Selling Regulations you have seven days (7) cooling off period to cancel an order and obtain a full refund.

Pricing

ALL PRICES ARE IN UK POUNDS STERLING.

POSTAL CHARGES IF THEY APPLY ARE CHARGED IN ADDITION TO THE PRODUCT PRICE.

VAT (VALUE ADDED TAX) AT THE RATE OF 20% WITH EFFECT FROM 04/01/2011 IS CHARGED ON ALL PURCHASES MADE WITHIN AND SENT TO CUSTOMERS WITHIN THE EUROPEAN UNION.

PANDORASCHOICE IS REGISTERED IN THE UK FOR VAT (VALUE ADDED TAX)

Returns Address

Please return goods to

Pandoraschoice
46 Crescent Road
Tilehurst
Reading
Berkshire
RG315AH
United Kingdom

Note: We regret that returns on hosiery cannot be accepted if the pack has been opened. Certain products are also excluded from our general returns policy for hygiene reasons - namely opened hosiery, adhesive bras and knickers. Goods must be returned in their original unworn condition.

These conditions do not affect your statutory rights.

Goods that are not wanted need to be returned to us within 7 (Seven) days after receipt.

We will refund the cost of the goods having deducted the cost of shipping the goods.

 If the goods are returned to us within seven days of receiving them, a full refund including postage will be given.

This will done within a maximum of 30 days of receipt of the goods,

However, to allow for  ill-fitting gifts, the following exception applies -

Christmas gifts may be exchanged up until January 10th

UK customers: Please send your return via a prepaid, traceable method, please send your return via the Royal Mail unless you have a carrier approved by us - please call us for more information.

Please obtain a free Certificate of Posting (available free from the Post Office) for all returns, so that we can complete your request in the event of items being lost in transit. You should keep this Certificate until you have received your refund or replacement.

International customers: Send your return via a prepaid, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs.

We will issue a refund as soon a s practicable and inform you that we have done so and the amount refunded. If this amount does not appear correct please contact us in a durable form of by phone so we can make the appropriate enquiries.

Enclose a note with the return, ensuring that the following information is included:
Order number (if known), name, address, contact telephone number or e-mail address (especially important if you do not know your order number), and inforamtion on what you require.

Refunds

We will carry out refunds within 30 days maximum of the notification that a refund is required. Please inform us by email, fax or letter with your details to effect the refund. The simplest way is to enclose the request with the returned goods.

We will issue a refund as soon as practicable and inform you that we have done so and the amount refunded. If this amount does not appear correct please contact us in a durable form of by phone so we can make the appropriate enquiries.

The card used for payment will be used to make any refund. If payment was made by cheque we will make the refund by cheque.


Order completion

We aim to get orders out quickly if goods are in stock. If not we will fulfill the order within 30 days maximum. If the goods are not available we will contact within 30 days at the latest and ask whether you would like to cancel the order or wait for the goods. This will be reviewed through mutual agreement using a duarable form ie letter or email.

If you have requested a partial refund, or replacements of a lower value than any returned goods, a refund will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed within a maximum of 30 days

Delivery Times & Charges

All products will be shipped as soon as possible (subject to credit clearance and availability of stock). We aim to get orders out quickly if goods are in stock. If not we will fulfill the order within 30 days maximum. If the goods are not available we will contact within 30 days at the latest and ask whether you would like to cancel the order or wait for the goods. This will be reviewed through mutual agreement using a duarable form ie letter or email.

Orders are sent in plain packaging. However, please note that for delivery purposes, our return name & address will be shown in one corner of the address label (in small font, without the Pandoras Choice logo).

Delivery Charges

Delivery charges are subject to Value Added Tax

IF YOUR ORDER IS URGENT PLEASE CALL OR EMAIL US AT pandorasordersATgmail.com

Most parcels will be posted within 2 working days if in stock.

*All deliveries will be made according to the carrier's standard procedures. For standard delivery, a signature should not be required, however packages which will not fit through your letter box may be taken back to the postal depot for collection. Please note that where a signature is required, orders cannot be sent to PO box addresses.
Should you require clarification on what happens if no-one is available to receive the goods, and/or a signature is required, please contact the carrier direct.

Due to the current political climate, additional security checks are taking place in many countries. This may result in a small delay to the delivery of orders to certain countries.

Return of Faulty Goods

If you believe the goods we have supplied to you are faulty, you should return the item to us together with a note, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution. We will always issue a refund on faulty goods provided they are returned within the above stated times for returns, HOWEVER THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS

Enclose a note with the faulty goods, ensuring that the following information is included:
Order number (if known), name, address, contact telephone number or e-mail address (especially important if you do not know your order number), and inforamtion on what you require.

Payment Policy

Payments by Credit and debit card are made using a secure SSL server hosted by Secure Trading. We accept most major credit and debit cards including Visa, MasterCard, Delta, Maestro, and Paypal 

We also accept cheques or postal orders. However, goods for cheques and postal orders will NOT be dispatched until the funds have cleared

Telephone orders are also accepted by calling 08456022231 between 0900hrs and 1730hrs Monday - Saturday 1100-1700 Sunday excl Public Holidays

Cheques should be made payable to Pandoraschoice

At Pandoras Choice, your card payment is cleared by the bank on the evening of the transaction.

In the case of paypal payment is also immediate as Pandoraschoice have no control of how this system takes payment.

You will be advised by e-mail (or telephone if you do not have an e-mail address) if we are unable to complete your order.

We reserve the right to decline any transaction/order without giving any reason.

On debit /credit cards, we carry out random security checks on orders. Please note that we are only interested in confirming information already provided on your order. In case you have any concerns regarding security, please contact us.

WE HOLD NO CARD DETAILS these are held by Secure Trading who are a major SECURE online Payment Gateway . The Secure Trading pages you enter your payment details on are secure using SSL/128 bit encryption

Pandoraschoice is PCI/DSS Compliant for both online and telephone payments

Spam

We do not send random marketing emails to personal email addresses (spam)

Privacy

Pandora’s Choice will treat all your Personal Information as confidential and we will comply with all applicable UK Data Protection and consumer legislation.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections. We do not collect any payment information when you pay on line, This is collected by the third party payment providers namely Secure Trading or Paypal using their secure encrypted payment pages.

If you order by telephone the card details are directly entered into Secure Tradings ‘Virtual terminal’ which again is fully secure and encrypted. We are authorised to take these payments over the telephone by our Merchant Account provider we are also PCI/DSS Compliant via Security Metrics. This is mandatory.

Pandora’s Choice may also collect and our third party providers of content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit and any search terms that you entered on our website ("User Information"). The site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We use your information only for the following purposes:
1. Processing your orders.
2. For statistical or survey purposes to improve this Website and its services to you.
3. To serve website content to you.
4. To administer our website;
5. If you consent, by subscribing to our newsletter, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

You may unsubscribe from our newsletter contact list at any time by either replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at pandorasorders@gmail.com  or telephoning us on 0845 602 2231 between 930am and 530pm Monday to Friday.

Pandora’s Choice does not pass on any information to third parties for mailing or marketing purposes.

If we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, the Data Protection Act allows this information to be passed.

The Pandora’s Choice website uses Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use our Website.

If you have any questions regarding this Privacy Policy please contact us at pandorasorders@gmail.com or on 0845 602 2231.